TERMS & CONDITIONS

Last update: 07.07.2025

PLEASE REVIEW THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING OR USING OUR SITE AND SERVICES

1. INTRODUCTION

The terms and conditions of this agreement bind the Company CoinifyNex s.r.o. an entity duly incorporated under the laws of the Czech Republic, with the registration number 21356564, and its clients. The Company is preparing for authorization under the EU Markets in Crypto-Assets (MiCA) regulation. All services offered are non-custodial and limited to exchange functionality unless otherwise stated. Before using the services, the customer acknowledges that they have read and understood this agreement in its entirety and that they agree to all of its terms.

2. DEFINITIONS

For the purposes of this Agreement, the following definitions apply:

  • "FIAT" means a currency that is recognized as legal tender by a government (e.g., EUR, USD).
  • "Cryptocurrency" refers to a decentralized digital currency based on blockchain technology that is not issued or controlled by any central authority.
  • "Customer" means an individual or legal entity who has registered an Account on the Platform and uses the services of the Company.
  • "Funds" collectively refer to both FIAT and Cryptocurrency assets held by or transacted through the Platform.
  • "Platform" means the digital infrastructure provided by CoinifyNex s.r.o. for the exchange of cryptocurrencies and associated services.
  • "Services" include all activities offered by CoinifyNex via the Platform, including but not limited to exchanging, storing, sending, and receiving virtual assets.
  • "KYC/AML" refers to the Know Your Customer and Anti-Money Laundering obligations and policies of the Company.

3. SCOPE OF THE AGREEMENT

The terms and conditions regulating the platform's service providing are described in this agreement. The customer grants permission and attests to understanding this agreement, agrees to be bound by its terms and conditions, by opening an account with the company.

4. AMENDMENTS TO THE TERMS & CONDITIONS

CoinifyNex reserves the right to modify these Terms at its discretion at any time, including due to legal or regulatory changes, security reasons, or changes to the services offered. Unless otherwise stated, we will notify you of any amendments, modifications, updates, or changes by publishing a new version of these Terms on the relevant page of our website or by email, at our sole discretion. The new version will take effect upon publication on the website. Continued use of CoinifyNex services constitutes acceptance of the modified Terms.

5. GENERAL CONDITIONS

The Customer may open not more than one account with the Company with the condition that it is legally permissible in the Customer's country of residence. The Customer guarantees to the Company that by creating an Account, they are not in violation of any applicable laws or regulations. It is the customer's responsibility to make sure that the data they submit, either initially or later on, is accurate, true, and up-to-date. The customer is aware that the company is entitled to request any additional information and data as part of AML (Anti-Money Laundering) and CFT (Countering the Financing of Terrorism) checks to prevent money laundering, terrorism financing, fraud, or other illicit activities. Cash payments are not accepted nor made by the Company. Every transaction between the Customer and the Company must be made by bank transfer, which, at the Company's sole discretion, enables the sending and receiving parties' identities to be verified. The customer should act on his own behalf without the intervention of third parties. All activities made using their Account are entirely the responsibility of the Customer. Reporting any unauthorised use of the account or security breaches to the company right away is required. The Company is not accountable for any unauthorised use of the Customer's Account, even if it may put monitoring mechanisms in place to spot fraudulent conduct. The customer consents to bear full responsibility for any unauthorised use and for maintaining the privacy of their account credentials and password. The Account may not be used for any illicit activities, such as money laundering or fraud, among others. Any suspicious activity will be immediately reported by the Company to the relevant law enforcement body. It is strictly forbidden for the Customer to misuse, take advantage of, or get around any limitations set by the Company by using their Account. In case Customer breaches the Terms and Conditions, Company has the right to reverse the wire, suspend the Account, report the transaction to the appropriate law enforcement agency, and seek damages from the customer.

6. ACCOUNT AND GENERAL RIGHTS/OBLIGATIONS

User Rights

Users of CoinifyNex have the right to:

  • Register a personal account on the Platform, provided they confirm they are of legal age and accept the applicable Terms and Conditions.
  • Receive access credentials via email upon successful registration and manage their account details through the personal dashboard.
  • Request the suspension of their account at any time by contacting Customer Support.
  • Access verified methods to convert between fiat and cryptocurrency in accordance with platform availability in their country.
  • Use the services offered by CoinifyNex in accordance with applicable regulations and under the scope of permitted functionality.

User Obligations

Users of CoinifyNex agree to:

  • Maintain only one active account per individual; multiple accounts are not permitted.
  • Provide accurate and truthful information during registration and throughout the course of the business relationship.
  • Cooperate with identity verification and provide supporting documentation when requested, particularly under the Platform’s anti-money laundering (AML) and counter-terrorism financing (CTF) policies.
  • Use only bank accounts or payment instruments registered in their own name when making deposits or withdrawals.
  • Confirm the accuracy and completeness of payment information used in exchange transactions to safeguard against fund loss.
  • Bear any transaction-related fees or currency conversion charges imposed by third-party payment providers.
  • Complete the relevant deposit form before initiating any transfer of funds to the Platform.

Company Rights

CoinifyNex reserves the right to:

  • Accept or decline user registrations at its sole discretion.
  • Restrict, suspend, or terminate access to the Platform or specific services at any time without prior notice.
  • Reverse, reject, or pause transactions, including during internal reviews, in cases of suspected fraud, policy violations, or regulatory concerns.
  • Freeze or temporarily limit access to user accounts, such as disabling withdrawals while investigative procedures are underway under the Platform’s AML/CFT protocols.
  • Request additional documentation to verify a user's identity, source of funds, or transactional purpose at any time.
  • Monitor and flag transactions that show inconsistencies, irregular patterns, or other red flags based on internal risk policies and compliance obligations.
  • Initiate enhanced due diligence procedures based on aggregate user activity or specific risk triggers, without disclosing internal thresholds.
  • Control and change the availability, content, or technical configuration of the Platform, including payment methods, trading instruments, or service features, at its own discretion.
  • Engage third-party consultants or specialists for dispute resolution, legal analysis, or compliance investigations, and transfer the associated costs to the user where applicable.
  • Suspend communications, including transactional confirmations or notifications, if an account is under review or suspected of violating the Terms.
  • Decline to process orders or execute exchange transactions where fulfillment would contravene legal or internal compliance standards.
  • Disclaim liability for delays or errors in execution of user orders unless resulting from gross negligence or willful misconduct.
  • Freeze, block, or delay the processing of any transaction or funds under the following circumstances:
    1. A request or order is received from a competent authority or court;
    2. There is a reasonable suspicion that the Customer or the transaction is involved in fraud, money laundering, terrorism financing, or any other unlawful activity;
    3. There are anomalies or red flags detected by the Company’s monitoring systems (e.g., IP inconsistencies, transaction velocity spikes, source of funds mismatch).

    Customers will be notified of any such action unless such disclosure is prohibited by law or could impede an ongoing investigation. The Company shall not be liable for any damages or losses arising from such freezing actions taken in good faith and in compliance with applicable regulations.

Company Obligations

CoinifyNex is obligated to:

  • Process deposits solely through accounts that are verifiably owned by the registered Customer.
  • Apply security measures to ensure that all transactions occur only between matching-name accounts to reduce the risk of fraud.
  • Conduct transaction assessments in accordance with its AML/CFT obligations prior to approving withdrawals or transfers of funds.
  • Maintain transparency regarding operational thresholds, including publishing the minimum deposit amount, currently set at €15.
  • Keep the Platform operational, subject to temporary service interruptions for maintenance, security audits, or technical updates.
  • Ensure full compliance with applicable laws and regulations and respond to legitimate regulatory inquiries.

7. COMISSIONS

Without giving notice, the Company maintains the right to change its prices, charges, expenses, and fees. These charges, costs, expenditures, and fees are the responsibility of the Customer and must be paid when they become due or as decided by the Company in its sole discretion. By signing this agreement, the Customer gives the Company permission to debit their Account for the full amount of any such charges, costs, expenses, and fees.

8. VIRTUAL CURRENCY EXCHANGE SERVICES 

CUSTOMER REPRESENTATIONS, WARRANTIES, AUTHORISATIONS AND PROHIBITIONS

By registering an account and using the services of CoinifyNex, the Customer affirms that they are of legal age and possess the legal capacity to enter into a binding agreement. If acting on behalf of a legal entity, the Customer confirms that they have full authority to represent and bind that entity to these Terms.

Customers agree to use the Platform solely for lawful purposes and in full compliance with all applicable laws and regulations in their jurisdiction. The use of the Platform for any illicit or unauthorized activity is strictly prohibited. This includes, but is not limited to:

  • Engaging in fraudulent behavior, market manipulation, or deceptive practices.
  • Using the Platform for activities connected to money laundering, terrorism financing, tax evasion, or other criminal conduct.
  • Accessing or using the Platform if under the age of 18 or otherwise lacking legal capacity.
  • Sharing login credentials or accessing the Platform via another individual’s account without explicit authorization.
  • Introducing malicious software, viruses, or using automated scripts, bots, or similar tools to manipulate Platform functionality.
  • Interfering with the normal operation, security, or infrastructure of the Platform or its related systems.
  • Permitting third parties to access or use the Account for any reason, as the Account is intended strictly for personal use.

9. CUSTODY AND WALLET RESPONSIBILLITY

CoinifyNex does not provide custodial wallet services. All cryptocurrency assets remain under the sole control of the Customer and are never held or stored by the Company. The Platform facilitates the exchange of virtual assets but does not store, manage, or safeguard any crypto-assets on behalf of users. Customers are fully responsible for the safekeeping of their private keys, recovery phrases, and any wallet credentials. CoinifyNex assumes no liability for the loss of access to funds resulting from loss, theft, or compromise of customer-controlled wallets.

10. LIMITATION OF LIABILITY

  • No Warranty: The Company provides the Platform and services "as is" and "as available" without any warranties, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
  • No Liability for Indirect Damages: The Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with the use of the Platform or services. Any taxes, duties, or related charges arising from transactions between the Customer and other users are solely the Customer’s responsibility.
  • Limitation of Liability: The Company's liability to the Customer for any direct damages shall be limited to the amount the Customer has paid to the Company in the six (6) months preceding the event giving rise to the liability.

11. INDEMNIFICATION

The Customer agrees to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including but not limited to reasonable legal fees, arising out of or in any way connected with the Customer's use of the Platform, violation of this Agreement, or infringement of any third-party rights.

12. TERMINATION

  • By the Company: The Company reserves the right to terminate or suspend the Customer's Account at any time, with or without notice, for any reason, including but not limited to a breach of this Agreement or any applicable laws.
  • By the Customer: The Customer may terminate this Agreement and close their Account at any time by notifying the Company. Upon termination, the Customer must cease all use of the Platform and services.
  • Effect of Termination: Upon termination of the Account, any remaining funds in the Account will be returned to the Customer after deducting any outstanding fees and charges. The termination of this Agreement does not relieve the Customer of any obligations to pay any accrued fees or charges.

13. AMENDMENTS

The Company reserves the right to amend this Agreement at any time. The Company will notify the Customer of any material changes to the terms and conditions. The Customer's continued use of the Platform after the changes become effective constitutes acceptance of the new terms.

14. GOVERNING LAW AND JURISDICTION

This Agreement shall be governed by and construed in accordance with the laws of the Czech Republic. Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of the Czech Republic.

15. GENERAL PROVISIONS

  • This Agreement represents the complete and exclusive understanding between the Customer and CoinifyNex regarding the use of the Platform and related services, and it overrides any previous agreements, representations, or discussions - whether oral or written.
  • If any provision of this Agreement is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain fully effective and enforceable to the maximum extent permitted by law.
  • The Company’s failure to enforce any part of this Agreement shall not be interpreted as a waiver of its rights to enforce such provision in the future.
  • The Customer may not assign or transfer any of their rights or obligations under this Agreement without obtaining prior written consent from the Company. CoinifyNex retains the right to assign this Agreement at its sole discretion without requiring the Customer’s approval.
  • All official communications and notices under this Agreement shall be made in writing and delivered either to the Customer’s registered email address or via other communication methods mutually agreed upon by the Customer and CoinifyNex.
  • By accessing or using the services provided by CoinifyNex s.r.o., the Customer confirms that they have read, understood, and agreed to be legally bound by these Terms and Conditions. For any inquiries, Customers are encouraged to contact Customer Support at [email protected].

16. CANCELLATIONS AND REFUNDS

  • Finality of Transactions: The Customer acknowledges that all cryptocurrency transactions are final and non-refundable once executed. Cancellation of an initiated transaction is only possible prior to its processing.
  • Refund Eligibility and Procedure: If an order is cancelled by CoinifyNex after receipt of funds, a refund will be issued to the Customer, subject to applicable laws and after deduction of any applicable third-party fees (such as wire transfer fees, currency conversion charges, and payment processing costs). Refunds will generally be made to the original payment source unless otherwise authorized by CoinifyNex upon verification of ownership of an alternative account or wallet provided by the Customer.
  • Documentation Requirements: To initiate and process a refund, CoinifyNex may require the Customer to submit identification documents, proof of account or wallet ownership, transaction details, and any additional documentation deemed necessary to verify the legitimacy of the refund request and to comply with regulatory requirements.
  • Compliance and Verification: All refund requests are subject to review and verification in accordance with applicable anti-money laundering (AML), counter-terrorist financing (CTF), and other relevant regulatory frameworks. CoinifyNex reserves the right to delay or withhold refunds pending satisfactory completion of such verifications.
  • Right to Refuse Refund: CoinifyNex reserves the right to refuse any refund request if it reasonably suspects that the transaction or refund request is connected to fraudulent, unlawful, or abusive activities, or if the Customer fails to provide the required documentation within a reasonable time.
  • Refund Processing Time: Subject to receipt of all required documentation and verification, CoinifyNex aims to process refunds without undue delay and typically within seven-ten (7–10) business days from the date of cancellation approval.
  • Account Suspension Related to Refunds: In cases where a refund or recall request involves bank accounts, CoinifyNex reserves the right to temporarily suspend the Customer’s account until the refund claim and associated circumstances are satisfactorily clarified.

17. RESTRICTED JURISDICTIONS

The Company does not offer its Services to individuals located in or residents of countries identified as prohibited or non-cooperative by the FAU or other relevant authorities. Any attempt to use the Platform from such jurisdictions may lead to immediate account suspension and transaction cancellation.

18. ABSENCE OF INVESTMENT ADVISORY RELATIONSHIP

The Company may provide general market information or educational content. However, none of the information provided constitutes investment, financial, or trading advice. Customers are solely responsible for their decisions and acknowledge that cryptocurrency investments carry inherent risks.

19. LIQUIDATION OF ACCOUNT

In the event of the Customer's death, insolvency, or any other critical condition deemed necessary to protect the Company's interests, CoinifyNex reserves the right to liquidate the Account or transfer assets to satisfy outstanding obligations.

20. DATA PROTECTION AND GDPR COMPLIANCE

The Company processes Customer data in line with Regulation (EU) 2016/679 (GDPR). Personal data is collected for the purpose of account verification, fraud prevention, and regulatory compliance. Full details are provided in our Privacy Policy.

21. ERROR NOTIFICATION AND SYSTEM ABUSE

Customers are obligated to promptly report any system errors, incorrect balances, or transaction anomalies. Exploitation of such errors constitutes a breach of this Agreement and may result in account termination, reversal of transactions, and legal liability.

22. Third-Party Websites and External Resources

  • The CoinifyNex Platform may, from time to time, provide access to external content, hyperlinks, or embedded materials originating from third-party websites, services, or applications ("External Resources"). Such External Resources are offered solely for the convenience of the user and do not imply any affiliation, endorsement, or responsibility on the part of CoinifyNex.
  • CoinifyNex exercises no control over third-party content and does not monitor, verify, or assume any liability for its accuracy, completeness, legality, or reliability. Accessing or interacting with any such content is entirely at the user's discretion and risk. Users are solely responsible for reviewing and complying with the terms, privacy policies, and security measures of any third-party platform they choose to access.
  • CoinifyNex disclaims all liability in connection with the use of External Resources, including but not limited to any damages, data misuse, financial loss, or other consequences arising from engagement with such third-party services. The Company reserves the right to remove or restrict access to any external link or integration at any time without prior notice and for any reason it deems appropriate.

23. RISK DISCLOSURE AND RATE FORMATION POLICY

  • The Client acknowledges and accepts that engaging in operations involving virtual assets, including but not limited to cryptocurrencies, carries significant financial risks. The value of such assets is subject to frequent and often substantial fluctuations due to market volatility and other external factors beyond the control of CoinifyNex. Consequently, the value of the Client’s assets may vary unpredictably over time and may, in some instances, decline to zero.
  • CoinifyNex does not guarantee the future value, performance, or profitability of any virtual asset offered via the Platform. Virtual assets are not backed by any central authority, tangible assets, or sovereign guarantees, and their legal and regulatory status may vary across jurisdictions and change over time.
  • All pricing of virtual asset transactions on the CoinifyNex Platform is derived from market data sources, including independent liquidity partners with whom CoinifyNex maintains contractual arrangements. The final exchange rate for each individual order is determined and displayed at the time of order placement and execution, and becomes fixed upon confirmation by the Client. CoinifyNex shall not be held liable for any perceived discrepancies in exchange rates presented externally or on third-party platforms.
  • The Client expressly understands that all transactions executed through the Platform are final and cannot be reversed, amended, or cancelled once marked as completed. This applies to both fiat and cryptocurrency operations. Refunds or order cancellations are not permitted after settlement, except where explicitly outlined in our Refund Policy.
  • Virtual asset markets are exposed to technical, operational, and regulatory uncertainties, including but not limited to changes in network protocols, cyberattacks, wallet vulnerabilities, systemic failures, or regulatory restrictions imposed by competent authorities. Such events may result in substantial financial loss, delays in transactions, or suspension of services.
  • CoinifyNex does not provide any form of investment advice, financial recommendation, or guarantee of returns. The Client bears sole responsibility for evaluating the suitability and implications of using the services and assumes full liability for any decisions or strategies undertaken.
  • By accessing and using the Platform, the Client confirms full understanding of the associated market risks and agrees to use the services at their own discretion and responsibility. CoinifyNex encourages all Clients to seek independent professional advice prior to engaging in any digital asset activity.

24. CUSTOMER SERVICE AND COMPLAINTS/ DISPUTE RESOLUTION

Customers may submit complaints by emailing [email protected]. We aim to resolve all complaints within 15 business days. If resolution cannot be achieved within this period, a final response will be issued within 35 business days. In unresolved cases, customers may escalate to the Czech Financial Arbitrator or a competent EU ADR body.

Our customer support team is available to help with any questions or issues related to our Site or Services. You can reach us via email at [email protected]. Please note that our support team cannot assist with technical issues beyond our control, such as problems with your computer or internet connection. In such cases, we will provide information and resources to help you resolve the issue independently. By using the services of CoinifyNex s.r.o., the Customer acknowledges that they have read, understood, and agreed to be bound by these terms and conditions.

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